How do you deal with clients that don’t communicate? Recently I’ve had a couple clients that flat out didn’t respond to any of my emails. They would ask questions about WordPress, how they could do certain functions, etc. and I would tell them the solution in the best way that I could, and I get no response. No, it wasn’t due to the email not going through or anything, they flat out just didn’t get back to me on whether they had success or not.
So suddenly, it’s my fault that I didn’t *poke* them respond back to me when I was just doing my job with tech support, and they just didn’t get back to me because they didn’t understand. Of course they complained to my supervisor and told him “my site doesn’t work” or “why doesn’t this work yet” when I gave them easy fixes and instructions for the issues they wanted to solve. They just didn’t read or follow them.
Do all clients act this way? Or am I in some sort of twilight zone where people don’t respond to eachother when they need help?